Customer Service
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| To save time, click on Quick Order if you know the title numbers you want to order. |
 | » | Please omit catalog codes such as "J8." (Example: Enter 5027 rather than 5027-J8 or 654-50 rather than 654-50-J8.) |
| | » | When you have entered all of the items you want to order, click on Add to Cart. |
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| » | Find the title you would like to order, using the Search By menu in the side bar or the Search field (by title number, title or description) at the top. |
| | » | Scroll through the list of titles to find the item and click on it. |
| | » | Then click on the Buy Now button to add the item to your shopping cart. |
| | » | To review your order in progress, click on View Basket at any time. |
| | » | Review your shopping cart to make sure you have ordered everything you want. To submit your completed order, click on Proceed to Checkout. |
| | » | Next you will be asked to enter the required address information.
| • | Under Billing Address, please enter the address you would like the bill sent to. This can be a PO Box or a street address. | | | • | Under Shipping Address, enter the address the order should ship to. Since we ship UPS, this address must be a street address. If it is the same as your billing address, you can check the box "Same as Billing Address". | | | • | The Mailing Address is the address where you would prefer to receive catalogs. If it is different from the billing and shipping addresses above, please enter it in the space provided. | |
| | » | Select a shipping method, and enter your payment information. Click on Submit Order when you are ready to submit your completed order. |
If you have questions, need more information about products, discounts or personalization, or you’d simply like to talk to a real person, please call 1-800-775-1998 (toll free).
Our office hours are Monday-Friday, 8:30 to 4:30, Pacific Time. Leave a message at any other time to receive a prompt call back when we are in the office!
We are happy to answer any questions and walk you through the ordering process!
Click on Order Form to download a printable order form.
Fax an order form or purchase order anytime to our toll-free fax line, 1-800-775-5853.
Click on Order Form to download a printable order form.
Mail your orders to:
Journeyworks Publishing
PO Box 8466
Santa Cruz, CA 95061-8466
Click on Order Form to download a printable order form.
Click on Price List to download a printable list of titles and prices, organized by subject and language.
A price quote will tell you exactly how much your order will cost. You can request a quote online by following the steps below, or call us at 1-800-775-1998 (toll free). To include personalization in your quote, please call and request your price quote by phone.
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| » | To request a price quote online, add items to your shopping cart just as you would when placing an order: | • | Find the title you want to order, using the Search By menu in the side bar or the Search field (by title number, title or description) at the top. | | | • | Scroll down the list of titles to find the item and click on it. | | | • | Then click on the Buy Now button to add the item to your shopping cart. | | | • | To review your price quote in progress, click on View Basket at any time. | |
| | » | To submit your price quote, click on Proceed to Checkout. |
| | » | Enter the required address information and select a shipping method (this information will be activated when you call to turn your price quote into an order). | • | Under Billing Address, please enter the address you would like the bill sent to. This can be a PO Box or a street address. | | | • | Under Shipping Address, enter the address the order should ship to. Since we ship UPS, this address must be a street address. If it is the same as your billing address, you can check the box "Same as Billing Address". | | | • | The Mailing Address is the address where you would prefer to receive catalogs. If it is different from the billing and shipping addresses above, please enter it in the space provided. | |
| | » | When you reach the checkout page, click on Quote to receive your quote confirmation number. Reference this number when calling to convert your quote to an order. |
To request a price quote by phone, please call 1-800-775-1998 (toll free). We will fax your price quote to you.
We are happy to send you free review copies of our titles. You may request up to ten titles. It’s a great way to review content and determine which of our materials will best suit your needs! Don’t forget, you can also view the inside of any title by clicking on the See Inside link on the title’s Detailed Description page.
Please note, samples of posters and books are not available unless requested by phone. See below for instructions to request samples by phone.
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| » | Find the title you’d like to review using the Search By menu in the side bar or the Search field (by title number, title or description) at the top. |
| | » | Scroll down the list of titles to find the item and click on it. |
| | » | Then click on the Request Sample button. |
| | » | Click Continue Shopping and repeat this process for up to ten titles. |
| | » | To review your sample request in progress, click on View Sample Basket at any time. |
| | » | When you are ready to submit your sample request, click on Proceed to Checkout. |
| | » | Once your request is received, your samples will be mailed to you via USPS within 2 business days. |
Send a sample request via email to samples@journeyworks.com. Include up to ten titles you'd like to review, and the complete name and mailing address you'd like the samples mailed to. Your samples will be mailed to you via USPS within 2 business days.
Call us at 1-800-775-1998 (toll free). We’re happy to answer any questions and mail your samples right to you! Our office hours are Monday-Friday, 8:30 to 4:30, Pacific Time. Leave a message at any other time to receive a prompt call back when we are in the office.
Fax a sample request on your organization’s letterhead anytime to our toll-free fax line, 1-800-775-5853. Include up to ten titles you’d like to review, and the complete name and mailing address you’d like the samples mailed to. Your samples will be mailed to you via USPS within 2 business days.
Send us your request on your organization’s letterhead; include up to ten titles you'd like to review, and the complete name and mailing address you'd like the samples mailed to. Your samples will be mailed to you vis USPS within 2 business days. Mail your request to:
Journeyworks Publishing
PO Box 8466
Santa Cruz, CA 95061-8466
Request a copy of our latest catalog or send one to a colleague.
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| » | Click on the Catalog Request button to request a catalog. |
| | » | Enter the required address information and click on Continue. |
Send a catalog request via email to samples@journeyworks.com. Be sure to include the complete name and mailing address you'd like the catalog sent to.
To request a catalog by phone, please call 1-800-775-1998 (toll free). We are happy to answer any questions and get you catalog right out to you. Our office hours are Monday-Friday, 8:30 to 4:30, Pacific Time. Leave a message at any other time to receive a prompt call back when we are in the office!
Fax a catalog request anytime to our toll-free fax line, 1-800-775-5853. Be sure to include the complete name and mailing address you’d like the catalog sent to.
You can mail catalog requests to:
Journeyworks Publishing
PO Box 8466
Santa Cruz, CA 95061-8466
We are happy to provide free catalogs (and sample pamphlets) for conferences and workshops serving health professionals.
Call us toll free at 1-800-775-1998 (ask for Lolly or Judith) or email us with your conference information at conferences@journeyworks.com.
We offer bulk discounts when you order 2500 or more of a given title. These discounts are automatically applied when you place your order or request a price quote online. Additional bulk pricing is also available for posters, bookmarks and booklets. We may be able to offer you special bulk discounts, please contact us at 1-800-1998 for more information.
| Bulk Discounts |
| Quantity | Bulk pamphlet price (per title): | | 2500 - 4,999 | 24¢ each | | 5000 – 9,999 | 23¢ each | | 10,000 – 14,999 | 21¢ each | | 15,000 – 24,999 | 20¢ each | | 25,000 – 49,999 | 19¢ each | | 50,000 – 74,999 | 18¢ each | | 75,000 – 99,999 | 17¢ each | | 100,000 + | 16¢ each | |
We offer low-cost personalization on all our materials. We will print your program name, address, phone number and logo or message in the pamphlet (or bookmark, poster, booklet or comic book) imprint area.
We will use your camera-ready (black & white) artwork or we can typeset your information for you.
For more personalization information, please go to personalization.
Due to the customized nature of personalizations, these orders cannot be submitted online, but if you call our toll-free number, 1-800-775-1998, we’d be happy to answer any questions and take your order!
We ship all orders to the U.S., Puerto Rico and Canada using UPS. We ship orders to other U.S. Territories and APO/FPO addresses via Priority Mail. Normally, your shipment will leave our warehouse in California one to two business days after you place your order. Allow up to 10 business days for delivery.
Shipping and handling charges for regular ground shipments are calculated as follows:
| Subtotal | Continental U.S. | Alaska, Hawaii,
& Puerto Rico | Other U.S.
Territories
& APO/FPO | Canada |
| Under $35 | $3.50 S/H | $7.00 S/H | $7.00 S/H | $7.00 S/H |
| $35 - $499 | 10% S/H | 18% S/H | 20% S/H | 15% S/H |
| $500 - $1999 | 8% S/H | 14% S/H | 15% S/H | 12% S/H |
| $2000 + | 7% S/H | 11% S/H | 12% S/H | 10% S/H |
| » | In a hurry? Choose a faster shipping method online or call toll free 1-800-775-1998 for rush shipping timelines and cost. |
All UPS orders can be tracked via UPS.com. We will email your tracking number to you when your package has shipped.
Or, call us toll free at 1-800-775-1998 and let us track your package for you! We are happy to answer any questions about the status of your order.
We are happy to ship orders internationally.
Certain materials cannot be sold internationally due to copyright restrictions. We will notify you if your order includes any of these materials.
Any applicable taxes, custom duties and/or brokerage fees are the sole responsibility of the customer, and they will not be calculated or assessed by Journeyworks.
Orders from U.S. Territories and APO/FPO addresses and Canada can be submitted online.
Click on How to Place an Order for order information.
Click on Shipping Information to review shipping timelines and cost.
Orders from countries other than U.S. Territories, APO/FPO addresses and Canada cannot be submitted online at this time.
Click on International Order Form to download a printable order form.
International orders must be prepaid in U.S. funds.
Orders ship via Surface Mail, which takes up to six weeks for delivery. For an additional charge, we will ship via Air Mail, which takes up to 10 business days for delivery. We ship most orders the next business day.
Shipping and handling charges for international shipments are calculated as follows:
| Subtotal | Surface Mail | Air Mail |
| Orders under $35 | $20.00 S/H | $20 S/H |
| $35+ | 25% S/H | 40% S/H |
For more information, or to place an order, please call us at 831-423-1400, send a fax to 831-423-8102, or email jworks@journeyworks.com.
If you’re not happy, we’re not happy! If you are not completely satisfied for any reason, you may return materials for a full refund or credit.
We cannot accept returns on personalized orders, unless the problem is due to our error.
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| » | Prepayment with a credit card is preferred. We accept Visa, MasterCard and American Express. |
| | » | We accept purchase orders. |
| | » | We can bill your organization. If applicable, please reference a purchase order number. |
| | » | Our payment terms are net 30 days. |
| | » | International orders must be prepaid in U.S. funds. |
| | » | Orders under $35 must be prepaid. |
| | » | Prices are subject to change. |
The California State Board of Equalization requires that we charge sales tax on all California orders, and all orders shipping to a California address. California State Sales Tax is 7.25%.
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