Customer Service
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| To save time, click on Quick Order if you know the title numbers you want to order. |
 | » | Please omit catalog codes such as "J8." (Example: Enter 5027 rather than 5027-J8 or 654-50 rather than 654-50-J8.) |
| | » | When you have entered all of the items you want to order, click on Add to Cart. |
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Click on the Buy Now button to add each item to your shopping cart. |
| | » | To review your order in progress, click on View Basket at any time. |
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Follow the prompts to complete your order. |
If you have questions, need more information about products, discounts or personalization, or you’d simply like to talk to a real person, please call 1-800-775-1998 (toll free).
Our office hours are Monday-Friday, 8:30 to 4:30, Pacific Time. Leave a message at any other time to receive a prompt call back when we are in the office!
Fax an order form or purchase order anytime to our toll-free fax line, 1-800-775-5853.
Mail your orders to:
Journeyworks Publishing
PO Box 8466
Santa Cruz, CA 95061-8466
Click on Order Form to download a printable order form.
Click on Price List to download a printable list of titles and prices, organized by subject and language.
A price quote will tell you exactly how much your order will cost including shipping charges. You can request a quote online by following the steps below, or call us at 1-800-775-1998 (toll free). For imprinted or custom orders, please call and request your price quote by phone.
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To request a price quote online, add items to your shopping cart just as you would when placing an order: |
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When you reach the checkout page, select "Price Quotation Only" as your payment option. You will receive a quote confirmation number. Reference this number when calling to convert your quote to an order. |
To request a price quote by phone, please call 1-800-775-1998 (toll free).
We are happy to send compliemtary review copies of up to ten pamphlets so you can see firsthand how our friendly, easy to read, multicultural materials can help you in your health promotion efforts.
Requesting samples is easy. Just pick your preferred method below and begin making your selection. Once we receive your request, your samples will be sent promptly via first-class mail.
Every pamphlet on our website has its own product page with a Request Samples button. Use this button to add samples to your Sample Basket. You will see the Sample Basket page updated with each pamphlet you add. When you are ready to submit your sample request, use the Proceed to Checkout link to take you to the checkout page.
Email us at samples@journeyworks.com and let us know the ten pamphlets you would like to receive. Please include your name and mailing address.
Call us toll-free at 1-800-775-1998 with your request. We're happy to answer any questions and take your request. Your call will be answered Monday-Friday, 8:30 to 4:30, Pacific Time. If you call during non-business hours, please leave a message and we'll get back to you promptly.
Fax your sample request to our toll-free fax line, 1-800-775-5853. Please include your name and mailing address.
Send your sample request to Journeyworks Publishing, PO Box 8466, Santa Cruz, CA 95061-8466. Please include your name and mailing address.
Please note that samples of our take-home posters, books, postcards and wristbands are available only by phone at 1-800-775-1998. We do not offer samples of our large format laminated display posters, but you may return any undamaged display poster you purchase for a full refund.
Request a copy of our latest catalog or send one to a colleague.
Click Catalogs to complete the online form.
Send a catalog request via email to samples@journeyworks.com. Be sure to include the complete name and mailing address you'd like the catalog sent to.
To request a catalog by phone, please call 1-800-775-1998 (toll free). Our office hours are Monday-Friday, 8:30 to 4:30, Pacific Time. Leave a message at any other time to receive a prompt call back when we are in the office!
Fax a catalog request anytime to our toll-free fax line, 1-800-775-5853. Be sure to include the complete name and mailing address you’d like the catalog sent to.
You can mail catalog requests to:
Journeyworks Publishing
PO Box 8466
Santa Cruz, CA 95061-8466
We are happy to provide free catalogs (and sample pamphlets) for conferences and workshops serving health professionals.
Call us toll free at 1-800-775-1998 (ask for Lolly or Judith) or email us with your conference information at conferences@journeyworks.com.
We offer bulk discounts when you order 2500 or more of a given title. These discounts are automatically applied when you place your order or request a price quote online. Additional bulk pricing is also available for other types of materials. We may be able to offer you special bulk discounts, please contact us at 1-800-775-1998 for more information.
| Bulk Discounts |
| Quantity | Bulk pamphlet price (per title): | | 2,500 - 4,999 |
27¢ each |
| 5,000 – 9,999 |
25¢ each |
| 10,000 – 14,999 |
23¢ each |
| 15,000 – 24,999 |
22¢ each |
| 25,000 – 49,999 |
21¢ each |
| 50,000 – 74,999 |
20¢ each |
| 75,000 – 99,999 |
19¢ each |
| 100,000 + |
18¢ each |
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We offer low-cost imprinting and customization on all our materials. We will print your program name, address, phone number and logo or message in the pamphlet (or bookmark, poster, booklet or comic book) imprint area.
We will use your camera-ready (black & white) artwork or we can typeset your information for you.
For more imprint and customization information, please go to Imprint & Customize.
Due to the unique nature of imprinted or customized materials, these orders cannot be submitted online, but if you call our toll-free number, 1-800-775-1998, we’d be happy to answer any questions and take your order!
We ship all orders to the U.S. and Puerto Rico using UPS. We ship orders to other U.S. Territories, APO/FPO and Canada addresses via Priority Mail. Normally, your shipment will leave our warehouse in California one to two business days after you place your order. Allow up to 10 business days for delivery.
We are happy to ship your order to multiple sites—saving you valuable time and re-packing and re-shipping costs. Just let us know that you want your order delivered to multiple addresses and we'll take it from there!
Shipping and handling charges for regular ground shipments are calculated as follows:
| Subtotal | Continental U.S. | Alaska, Hawaii,
U.S.
Territories,
Puerto Rico & Canada |
| Under $35 | $3.50 S/H | $7.00 S/H |
| $35 - $499 | 10% S/H | 20% S/H |
| $500 - $1999 | 8% S/H | 15% S/H |
| $2000 + | 7% S/H | 12% S/H |
| » | In a hurry? Choose a faster shipping method online or call toll free 1-800-775-1998 for rush shipping timelines and cost. |
All UPS orders can be tracked via UPS.com. We will email your tracking number to you when your package has shipped.
Or, call us toll free at 1-800-775-1998 and let us track your package for you! We are happy to answer any questions about the status of your order.
We are happy to ship orders internationally.
Certain materials cannot be sold internationally due to copyright restrictions. We will notify you if your order includes any of these materials.
Any applicable taxes, custom duties and/or brokerage fees are the sole responsibility of the customer, and they will not be calculated or assessed by Journeyworks.
Orders from U.S. Territories and APO/FPO addresses and Canada can be submitted online.
Click on How to Place an Order for order information.
Click on Shipping Information to review shipping timelines and cost.
Orders from countries other than U.S. Territories, APO/FPO addresses and Canada cannot be submitted online at this time.
Click on International Order Form to download a printable order form.
International orders must be prepaid in U.S. funds.
Orders ship via International Priority Mail, which takes up to two weeks for delivery.
Shipping and handling charges for international shipments are calculated as follows:
| Subtotal |
International Priority Mail |
| Orders under $100 |
$30.00 S/H |
| $100 - $499 |
30% S/H |
| $500 - $1999 |
25% S/H |
| $2000+ |
20% S/H |
For more information, or to place an order, please call us at 831-423-1400, send a fax to 831-423-8102, or email jworks@journeyworks.com.
If you’re not happy, we’re not happy! If you are not completely satisfied for any reason, you may return materials for a full refund or credit.
We cannot accept returns of imprinted or customized products, unless the problem is due to our error.
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| » | Prepayment with a credit card is preferred. We accept Visa, MasterCard and American Express. |
| | » | We accept purchase orders. |
| | » | We can bill your organization. If applicable, please reference a purchase order number. |
| | » | Our payment terms are net 30 days. |
| | » | International orders must be prepaid in U.S. funds. |
| | » | Orders under $35 must be prepaid. |
| | » | Prices are subject to change. |
The California State Board of Equalization requires that we charge sales tax on all California orders, and all orders shipping to a California address. The California State Sales Tax Rate is 7.5%.
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